Return and Exchange Policy for USA and LATAM

How to start the process for:

  • EXCHANGE of size or color for the same product purchased: fill out this form, entering your order number and email.

If you’d like, you can exchange and/or return your order within a maximum of 30 (thirty) calendar days from the date you receive it.

EXCHANGES AND RETURNS FROM THE UNITED STATES

A) Size or color exchanges
You can make one size or color exchange per order, free of charge, within 30 calendar days of receiving your order. To do this:
1. Fill out this form, entering your order number and indicating that you’d like to make an exchange.
2. You’ll receive a prepaid shipping label to send the product to our returns center in Miami, FL.
3. Once we receive and inspect the product, we’ll ship your new size or color at no additional cost.

B) Product return (refund)
If you’d prefer a refund instead of an exchange, you can return your order within 30 calendar days of receiving it. In this case, the cost of return shipping is the customer’s responsibility.
1. Fill out this form, entering your order number and email.
2. Send the product(s) to our returns center: Calvagni Returns Center 10800 NW 106th St #12, Miami, FL 33178, United States
3. Once the product is received and inspected, we’ll process the refund to your original payment method.

Return requirements:
– The product must be unused, unwashed, and in the same condition in which it was delivered. You may try the garment on to check the size, but it must not show any signs of having been worn for training, physical activity, or other use (stains, odors, wear, cut threads, etc.).
– All original tags must remain attached.
– Please use the original packaging, or packaging that ensures the product arrives in perfect condition.
– The return form must be included inside the package.
– We do not accept exchanges or returns of underwear, swimwear (for hygiene reasons), or customized products, or items marked “final sale.”
– We do not charge a restocking fee on accepted returns.

Notification: we’ll send you an email confirming receipt of your package at our Miami center, and another once the product has been inspected, letting you know whether the return was approved.

Refund timeframe:
Once we confirm receipt of the product at our Miami center, we’ll process the refund within 48 (forty-eight) hours. The time it takes to appear in your account or on your card depends on your card issuer: up to 5-7 calendar days for debit cards and up to 10 calendar days for credit cards.

C) Return of defective products
If you received a defective product or one that doesn’t match your order, you’re entitled to a full refund, at no shipping cost to you.
1. Fill out this form, describing the defect or discrepancy in detail.
2. We’ll send you a prepaid shipping label to return the product to our Miami center.
3. Once the defect is confirmed, we’ll process a full refund, including any original shipping cost you paid.

You have up to 2 (two) months from the delivery date to file a claim for a defective product. To do so, you must keep your proof of purchase.

D) Holiday season
Orders placed between November 1 and December 24 come with an extended return and exchange window through January 31 of the following year, so that year-end gifts can be exchanged or returned without any rush.

E) Responsible use of the return policy
We reserve the right to limit, refuse, or cancel future returns in cases of improper or abusive use of this policy, including — among others — excessively frequent returns, evidence that the product was used before being returned, or purchase-and-return patterns that suggest the garment was used in a way it wasn’t intended for (for example, buying an item for a specific event with the intention of returning it).

EXCHANGES AND RETURNS FROM LATIN AMERICA

A) International exchanges and returns
For exchanges or returns from any country in Latin America, the customer must ship the purchased item(s) using the shipping method of their choice, at their own expense.
1. Fill out this form, entering the four-digit order number and the zip/postal code.
2. Send the product(s) to our returns center: Calvagni Returns Center 10800 NW 106th St #12, Miami, FL 33178, United States
3. Once the product is received and inspected, we’ll process the corresponding exchange or refund.

Please note that the cost of re-importing the product (label) plus any applicable customs fees may be deducted, where applicable.

B) Defective products from Latin America
If the product you received is defective or does not match your order, you will not be responsible for return shipping costs. Fill out this form to start the process; we’ll let you know how to proceed based on your country of origin.

PRODUCT RETURNS — GENERAL CONDITIONS

A) Return window
The customer has a maximum of 30 (thirty) calendar days from the delivery date to return, in full or in part, the products purchased, following the procedure set out in these conditions.

For a return to be valid, the following requirements must be met: the product must be in the same condition in which it was delivered, unused and unwashed (trying on the garment to check the size is allowed; wearing it for training or physical activity is not), with its original tags attached, and using the packaging provided or packaging that ensures it’s returned in perfect condition. The return form must be included inside the package. We do not charge a restocking fee on accepted returns.

Customized products, underwear, and swimwear are not eligible for exchange or return for hygiene and customization reasons.
Orders placed between November 1 and December 24 come with an extended return and exchange window through January 31 of the following year.
The company reserves the right to limit, refuse, or cancel future returns in cases of improper or abusive use of this policy.

B) Refund of product price

As long as the customer has followed the established procedure and met the requirements of these conditions, the price paid for the returned products will be refunded.
The customer will not be entitled to a refund for products that are not in the same condition in which they were delivered, or if the established procedure has not been followed.
Partial returns of an order will result in partial refunds of the price.
The company will process the refund through the same payment method the customer used to purchase the products, within 48 (forty-eight) hours of confirming the product’s arrival at our Miami center. The time it takes to appear in your account depends on your card issuer: up to 5-7 calendar days for debit cards and up to 10 calendar days for credit cards.

C) Return of defective products

The customer is entitled to a full refund of the price for defective products or products that do not match the order placed. In these cases, the customer will not be responsible for the costs of returning the product.

Products carry a warranty against non-conformity for a period of 2 (two) months from the delivery date. To make use of this warranty, it is essential to keep your proof of purchase and delivery slip.

ORDER CANCELLATION AND EXTENSION

You can cancel or extend accepted and confirmed orders, as long as you have not yet received the “Shipping Confirmation” email (typically within 30 minutes of purchase).

To cancel or extend your order, email our Customer Service team.

Reach out and we’ll do everything we can!