Frequently Asked Questions


If you can’t find the answer here, contact us

1. Where can I buy Calvagni?

Find all our products here, in our online store. Our brand currently ships to the United States, Argentina, Uruguay, and Chile. Ask us about other countries in Latin America.

 

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2. How do I choose my size?

We’ve put together a size chart recommended for each body type. Check the measurements on your favorite item to find the best fit for you.

3. How do I track my order?

Once your order has left our facility, you’ll receive an email with your shipping status and your tracking number.

4. My package is lost, can you help me?

We’re sorry to hear that! You can contact customer service here.

5. I want to return a product, what's the process?

No worries. You can exchange or return your order within 30 (thirty) calendar days of receiving it. Start the process by filling out this form.

You can reach our customer service team here.

6. How do I exchange sizes or colors?

You can exchange for a different size or color by following these instructions.

7. Can I change my order after I've already paid?

Contact us and we’ll do everything we can! You can change your order within the first 30 minutes after purchase. We can’t guarantee changes after that window, since your order will already be in preparation. Either way, reach out and we’ll try to help.

7. Can you help me with damaged products?

You’re entitled to a refund of the value of a defective product, or one that doesn’t match the order you placed.
In this case, you’ll need to return the product following the established procedure and you won’t have to cover the return costs.

Our products come with a legal warranty, and to use it, you must keep your proof of purchase and delivery.
You can return a damaged product within six (6) months.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Visa Electron, and similar credit or debit cards. Fast, easy, and secure: you can pay for your purchase through Stripe and PayPal